Privacy Policy
Your privacy matters to us
At Hooves Haven Rescue, we are committed to being transparent about the information we collect, why we collect it, and how it is used. This policy explains your rights and our practices in plain language. If you have any questions, contact us directly at info@hooveshavenrescue.com.
Who We Are
Hooves Haven Rescue is a nonprofit equine rescue organization based in Asheville, North Carolina, USA. We operate the website at hooveshavenrescue.com.
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Organization Name |
Hooves Haven Rescue |
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Legal Entity Type |
Nonprofit Organization |
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Mailing Address |
345 Onteora Blvd, Asheville, NC 28803, USA |
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info@hooveshavenrescue.com |
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Phone |
+1 (323) 435-8065 |
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Website |
hooveshavenrescue.com |
What Information We Collect
We collect information in two ways: information you give us directly, and information collected automatically when you use our website.
2a. Information You Provide Directly
When you fill out a form on our website — such as an adoption application, a contact inquiry, a donation, or a newsletter signup — you may provide:
- Full name and date of birth
- Mailing address and physical location
- Email address and phone number
- Occupation and household information relevant to horse care
- Financial information you voluntarily share (e.g., annual horse care budget)
- Information about your property and facilities for horse adoption suitability
- Payment method preference (we do not store payment card numbers — see Section 5)
- Any message or description you include in contact or inquiry forms
2b. Information Collected Automatically
When you visit our website, certain technical data is collected automatically by our hosting provider and analytics tools:
- IP address and approximate geographic location (country/state level)
- Browser type, device type, and operating system
- Pages visited, time spent on each page, and referring website
- Cookies and similar tracking technologies (see Section 6)
📌 Note on Date of Birth
Our adoption application requests your date of birth to confirm you are 18 years of age or older, as required to enter into a legally binding adoption contract. This information is used solely for that purpose and is not shared with third parties for marketing.
How We Use Your Information
We use the information we collect only for the following purposes:
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Process adoption applications |
To review your suitability, match you with horses, and communicate during the adoption process |
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Respond to inquiries |
To answer questions submitted via our contact form or email |
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Send adoption updates |
To communicate about your application status, horse availability, and adoption logistics |
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Post-adoption support |
To provide ongoing care guidance, resources, and community updates to adopters |
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Process donations |
To record and acknowledge your charitable contribution |
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Send newsletters |
Only if you have opted in; you can unsubscribe at any time |
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Improve our website |
To understand how visitors use our site so we can make it more helpful |
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Legal compliance |
To meet our obligations under applicable law, including maintaining records of adoption contracts |
Who We Share Your Information With
We do not sell, rent, or trade your personal information to any third party. Ever. We may share limited information only in the following circumstances:
Service Providers
We work with a small number of trusted service providers who help us operate our website and programs. These providers are contractually required to keep your data confidential and may only use it to perform services on our behalf. These may include:
- Website hosting provider (servers that store our website files)
- Email service provider (for sending newsletters and adoption updates)
- Payment processor (for processing donations — see Section 5)
- Analytics provider (e.g., Google Analytics — for website traffic analysis)
Legal Requirements
We may disclose information if required to do so by law, court order, or a valid request from a government authority. We will notify you of such a request if we are legally permitted to do so.
Protection of Rights
We may share information if we believe in good faith that doing so is necessary to protect the rights, property, or safety of Hooves Haven Rescue, our team, our horses, or the public.
We will never sell your data
Hooves Haven Rescue is a nonprofit organization. We have no advertising partners, no data brokers, and no commercial interest in your personal information. We collect only what we need to run our adoption program and care for the horses in our program.